Alex Warren
Alex is 72 years old, comfortably retired, and lives with his wife of 45+ years. They were essentially forced to buy a computer so they could communicate with children and grandchildren. They are uncomfortable with technology but are very comfortable with the concept of learning and they want to get the most out of their investment in technology. They mostly email, perform word processing tasks, keep track of the checkbook, occasionally shop on the internet and track their retirement investments. They get all kinds of “help” from the kids, but they appreciate patient third party assistance. They appreciate someone who can show them how to do things with the computer without making them feel bad. They appreciate plain English.
Problem:
Alex says his kids are sending him emails and he's not getting them. He's also getting a lot of warning messages, and he doesn't know if he should do something about them or just ignore them. Finally, he'd like to know if there's a way he can keep track of his investment portfolio.
Solution:
Alex needs an hour or two of basic instruction in some of the basic things he's trying to do. We can even devise sets of written instructions with screen shots that Alex can make into a custom manual for the things he wants to do. Once he has some positive and productive experiences he'll be a lot happier and enjoy his computer.